Return & Refund Policy

At Ground Lug Co., every product is made to order. Please review the product description, size chart, color selection, and shipping address before placing your order.

Returns and Exchanges

Because our products are made specifically for each order, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, or deciding you no longer want the item, except where required by applicable law.

If you receive the size or color you ordered but would prefer a different one, we cannot offer a free replacement.

This does not affect our responsibility to resolve damaged, defective, incorrect, or materially misdescribed products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing or printing defect, or contains an item different from what you ordered, contact us through the Contact page at ground-lug.com as soon as possible and within 30 calendar days of delivery.

Please provide:

• Your order number.

• The name or email address used for the order.

• A description of the problem.

• Clear photos showing the item and the issue.

• A photo of the garment’s size label if you received an incorrect size.

If our contact form does not support attachments, submit your request first and we will explain how to send photos.

After reviewing the issue, we will arrange a replacement at no additional cost or a refund for the affected item, as appropriate. If a replacement is unavailable, we will offer a refund. Any refund for a defective or incorrect item will include applicable taxes and shipping charges attributable to that item.

Do not mail an item back without contacting us first. A physical return is generally not required for approved damage or production-error claims.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has been submitted for production.

If we successfully cancel your order before production, we will refund the canceled items and any related shipping charges.

Missing or Delayed Orders

If your order has not arrived by its estimated delivery date, contact us promptly with your order number so we can investigate with our fulfillment partner and carrier.

If tracking shows delivery but you cannot locate the package, check the delivery address, nearby delivery locations, and anyone who may have accepted it, then contact us.

We will review the shipment and arrange an appropriate resolution for confirmed loss or delivery failure. A delivery scan alone does not prevent you from reporting a problem.

Incorrect Shipping Addresses

You are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error.

If an incorrect or incomplete address supplied at checkout causes a failed delivery, additional production or shipping charges may apply to a replacement order. We will explain any available options and costs before proceeding.

If the address error was ours, we will resolve it at no additional cost to you.

Refund Processing

We will notify you when a refund is approved and issued. Refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the credit.

If you have not received an approved refund, contact us so we can confirm its status.

Your Consumer Rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection laws. Where those rights differ from this policy, applicable law takes precedence.

Contact Us

For questions or help with an order, use the Contact page at ground-lug.com. Include your order number so we can assist you.